Policies and Shipping
100% Satisfaction Guarantee
Shipping (Continental U.S.)
If you need your order to be expedited you can call us at (708)448-8260 to request faster shipping. Additional charges will apply for expedited shipping.
Orders containing in-stock items will ship within two business day after being placed. Additional time may be needed for items that are not in stock. You will be notified if items on your order are not in stock.
A tracking number will be sent to the email address you include with your order after it has shipped. The email is sent from the shipping company used and we are not notified of bounced messages. If you do not receive your tracking number please feel free to email us at firstname.lastname@example.org or call us at (708)448-8260.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
APO/FPO shipping: We appreciate the opportunity to support our overseas service members and their families and will gladly ship to an APO/FPO address. Please expect at least 7 to 14 additional days for the order to arrive and remember that circumstances beyond our control can possibly cause longer delays. If a package is lost, a claim cannot be filed until 45 days after the item has been shipped per the post office procedures.
In addition, we can not ship complete bikes to APO/FPO addresses due to size restrictions given by the post office. We apologize for any inconvenience.
If you wish to return an item purchased from us, you can either bring it to our store with your receipt or call us for an RA# and instructions to ship it back to us*. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise only. Merchandise returned that appears used will not be accepted. (Labor fees are not refundable, i.e., labor to build a custom wheelseet.)
Returns must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by calling 708 448 8260 or e-mailing email@example.com.
When returning an item to us, please make sure that it packaged securely before shipping. We are not responsible for damage incurred to an item during return shipping. We recommend that you purchase insurance when returning an item to us.
General Restocking Fee's - Please note that a 20% restocking fee applies to orders returned unless the item is defective or damaged before receipt, you received the wrong item, or the fee is prohibited by law. Restocking fee's only apply to the price of the item itself. S&H is non-refundable unless the item is damaged or incorrect. Our 20% restocking fee does not apply to custom bikes, custom wheels or other custom made merchandise. Please see our custom merchandise return policy below for more details if you're looking to return a custom made product.
* We do not accept returns on Special Order Bikes.
Custom Merchandise Return / Exchange Policy & Restocking Fee's - Because custom made products such as custom bikes, custom wheelsets & custom wheels are custom designed & built to your specifications, and because custom bikes, wheels & other custom merchandise require a rather lengthy amount of time to assemble, we charge a 35% restocking fee for all custom product returns unless the item is damaged or incorrect. Please note that "color variation" on custom wheels & bikes does not qualify as an "incorrect item", as paint color & anodized products all have some level of color variation which neither we, nor the manufacturuer, has complte control over. We, as well as our manufacturuers, do our best to build custom products as true the advertised color shown on our website and our manfacturers websites as possible; however there is always some level of color variation which is beyond our control. S&H will not be refunded for custom product returns unless it is defective or incorrect. Furthermore, if you choose to return a non-defective custom wheel, wheelset or bike, the 65% credit will only be applied as a store credit towards further purchases with rbikes.com
Prices and Information
Please bring any errors you may find to our attention on your next visit or by calling us at (708)448-8260 or sending an e-mail to firstname.lastname@example.org.
Please be aware that some items listed online may differ from the prices in store due to specials offered specifically on-line or in-store.
Thank you for reviewing our policies regarding your privacy rights at our website.
We only collect your e-mail address when you provide it voluntarily. If you supply us with your e-mail address during a purchase, it will only be used to process your order. Occaionally we send out a notice of a Sale or special event. If you wish us to remove your information from our files, please provide your complete name and address to help us locate and remove any records we have on file.
If you supply us with your postal address during a purchase, it will only be used to process your order. Occaionally we send out a notice of a Sale or special event. If you wish us to remove your information from our files, please provide your complete name and address to help us locate and remove any records we have on file.
We will never sell your personal information to any third party company.